FAQs

1. What types of products does Nidware offer?

Nidware specializes in a curated selection of innovative home products designed to enhance comfort and care.

2. How can I contact Nidware for support?

You can reach us via email at nidwareshop@gmail.com. Our customer support team is available to assist you with any inquiries or concerns regarding our products and services.

3. What is the return policy for Nidware products?

Nidware has a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

5. Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

6. What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange an item for a different one?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

8. Is there a cooling-off period for EU customers?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

9. How can I stay updated on new products and promotions?

To stay informed about new products and promotions, consider subscribing to our newsletter on our website. This will ensure you receive the latest updates directly to your email.